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I've never bought from the site before. Where should I start?

Before your buying, you can create a free account with us by clicking the "Register" link at the top of the page. You will need to create an account before buying any product.

Is my personal information secure?

Please do not worry about security, all your personal data is protected by our strict privacy policy and stored in our secure database. You credit card will be processed through our secure payment gateway with 128 bit SSL Certification.

Is there a minimum order quantity?

No, there is no Minimum order amount even though we sell our products at wholesale prices, you can order only 1 item if you like.

What methods of payment received?

There are currently two ways to payment. a. Online payment by credit card. This is the most frequent payment method. It is fast and efficient. b. We accept payment through PayPal, it is a global payment, so if you do not receive the shipment after your payment, you may request a refund which prevents a risk in your order. You need to register for a Paypal account it only takes 5 minutes. Please visit www.paypal.com

What kind of currency do you accept?

All prices are in Euros.

Is it safe to use my credit card?

Is it safe to use your credit card. Bc use our secure layer (SSL) software is the best industry standard and safest software for e-commerce transaction. This will encrypt your credit card number and the detailed information. for more detail. Please kindly refer to our Privacy Policy.

Do you send your products for everyone?

Yes, we ship our products worldwide through the postal service, and it usually takes about one week to deliver after you have approved your order and ornaments.

How long will it take my order to be processed and delivered?

Once you have applied the product order, this usually takes 1-3 working days for us to process the order and we will need 5-7 days for delivery via Express Mail, but we do not offer the overnight shipment at this time.

How much does the shipment for each order and how I can track my package online?

The tracking number would be sent by email once the items have been shipped. And you can track your package after two days on the your country's postal website.

How do I know if my order is correct?

We will send order confirmation. This email confirms that we have received your request. It includes your order number. Keep this email for your records.

Why did I not receive my order confirmation email and tracking number?

It should be stated that all our emails will only be sent to the email address you used when placing the order, which is the email address you used to register, and it is also the username you use to log in on our website. Therefore, please make sure that the The mailbox is real and effective, and can receive emails, attachments and links normally, don't complain when you don't receive emails.

The order confirmation email is usually sent to your mailbox within a few minutes after your payment is approved. In order to avoid possible fraudulent behaviors, we will manually review the PayPal payment. After the review is approved, we will send You send an order confirmation email. If you have not received the confirmation email, please be patient while we review your payment.

The tracking number will only be emailed to you when your order status is updated to "Shipped", so please be patient while we process your order.

Things are usually cheaper if you make bulk purchases. Is that so?

Yes, for sure! It will be cheaper if you buy Realize wholesale or buy many products. Send us an email if you want to be our distributor.

What about the extra help?

If you need assistance, please contact us or send us an e-mail and give you the best service.